Shipping Policy
SHIPPING POLICY
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout. Free shipping is offered for orders more than $25.00 USD.
INTERNATIONAL SHIPPING
We offer international shipping to India only.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Novarus Technologies is not responsible for these charges if they are applied and are your responsibility as the customer.
HOW DO I CHECK THE STATUS OF MY ORDER?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at help@novarustech.com with your name and order number, and we will look into it for you.
REFUNDS, RETURNS, AND EXCHANGES
At Novarus Technologies, we strive to provide excellent customer service and ensure your satisfaction with our products. We have created the following return policy to facilitate a fair and straightforward process for returns while also preventing misuse and protecting the interests of both our customers and our business.
Eligibility:
Returns are accepted under the following circumstances:
- The product is damaged upon arrival.
- The product is defective or malfunctions.
- The product does not meet the specifications mentioned on our website.
Return Window:
Customers have up to 60 days from the date of delivery to initiate a return.
Return Authorization Process:
To initiate a return, don't hesitate to get in touch with us. We will guide you through the process and provide further instructions.
Product Condition:
Returned products must be in their original condition, including the packaging and all accessories. Products showing signs of use, damage, or missing components may result in a partial refund or rejection of the return.
Refund Options:
We offer customers the choice of a refund or exchange for eligible returns. Our aim is to provide a full refund, including shipping costs, for valid return requests.
Return Shipping Costs:
Returns are free!
Return Label Option:
Customers have the option to request a return label from us.
Inspection and Processing Time:
Once we receive the returned product, we will inspect it thoroughly and process the return within 7-10 business days. Refunds will be issued through the original payment method used during the purchase.
Exceptions:
Please note that certain product categories or items may be non-returnable due to hygiene considerations or customization. These exceptions will be clearly mentioned on our website and during the purchase process.
We appreciate your understanding and cooperation in following this return policy. If you have any questions or need further assistance, please don't hesitate to reach out to our customer support team. Your satisfaction is our priority, and we are committed to addressing any concerns you may have.