You can contact our customer service team by filling out the contact form on our website or by emailing us at info@novarustech.com. You can also send us a message using our chat. If a customer service member is online, they will promptly respond. Our customer service team is available 9 am to 5 pm PST.

You will receive a tracking number and a link to track your order once it has shipped. You can also log into your account on our website to view the status of your order.

Yes, we offer returns and exchanges under certain circumstances. Please see our shipping policy for more information. In order to initiate a return, please contact us. We will email you a prepaid shipping label.

To place an order on our website, add the items you'd like to purchase to your shopping cart and proceed to checkout. Follow the prompts to enter your shipping and payment information and complete your order.

We accept a variety of payment methods, including credit cards, debit cards, and PayPal.

We offer free shipping on orders over $25.